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Online Store FAQ

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Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:00 PM Eastern Time.

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We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal, PayPal Credit, and Amazon Checkout payment methods.We also accept purchase orders from government agencies, education institutions, and corporations. All purchase orders are subject to credit approval.

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Free ground shipping is available to home addresses in the contiguous United States for most items. Large items such as TVs may be subject to additional freight charges. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.

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We will begin processing your order right away if order is placed during normal business hours. Time to ship is generally one to two business days. Estimated arrival time will vary depending upon the shipping method chosen at checkout.

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An email containing your order confirmation will be sent after completion of your order online or by phone. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. We recommend whitelisting sales@superhotelectronics.com. If you still have not received an email confirmation please contact us and we will be happy to verify your order.

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You can use the Order Tracking link at the top of the site. You will need to provide your order number and billing zip code.

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you can cancel the order at anytime by sending email to our support team if we already shipped the package you will have to refuse the delivery so the package will go back to our warehouseonce we received the return package we will issue a full refund less the shipping fee if we didn't shipped the package we will issue full refund to your PayPal account.

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Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.

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We currently ship to the following international countries: Canada, Great Britain, and Australia. International customers are responsible for paying all duties, taxes, or customs fees upon receipt of order. If you wish to ship outside of these areas, please contact our sales department. *Some items may be unavailable for international shipping due to export or import controls or for legal reasons.

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We want you to love the items you purchase from superhotelectronics.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below. Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit, reflecting any missing peripherals. The product serial number must match the serial number in our database. http://superhotelectronics.com/ maintains serial number tracking. We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default. Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box. You must contact our customer service department to arrange a return. All returns must be shipped to the following address: You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box. Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility. Televisions over 41" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

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Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
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If you purchased a product from http://superhotelectronics.com/ that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

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Any item that was discovered to be defective upon receipt can be replaced or returned for a full refund. Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment. Please contact our customer service department as soon as possible if your item was damaged in transit.

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